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Explain the types of accommodation services available within the hospitality industry
Assignment Brief (RQF) Higher National Certificate in Hospitality Management
For this activity you will prepare an
individual written essay.
Assignment surgery workshop:
Unit Learning Outcomes:
1. Explain the types of accommodation services available within the hospitality industry
2. Discuss the role of the Front Office department within accommodation services
3. Assess the contribution of the Housekeeping department to providing effective accommodation services
4. Explore the role facilities and security plays within accommodation services.
Assignment Brief and Guidance:
Scenario and activity
Considering an accommodation facility of your choice (ideally the one you work/ have been working) write an essay about accommodation facilities. After a general overview over the accommodation services, this essay will detail the operations and challenges within the Front Office and Housekeeping departments.
Student assessment submission and declaration
Accommodation services overview
The Front Office department
The Housekeeping department
Facilities management and security in accommodation services
Casado, M. (2011)
Housekeeping Management. 2nd ed. New Jersey: John Wiley & Sons.
Hayes, D. and Ninemeier J. (2016)
Hotel Operations Management. 3rd ed. Harlow: Pearson.
O’Fallon, M. and Rutherford, D. (2011)
Hotel Management and Operations. 5th ed. New Jersey: John Wiley & Sons.
Higher Nationals in Hospitality Management. Core Textbook. London: Pearson Education Limited.
Vallen, G. and Vallen, J. (2013)
Check-In Check-Out: Managing Hotel Operations. 9th ed. Harlow: Pearson.
Introduction to Hospitality. 2 nd ed. Harlow: Pearson
LO1 Explain the types of accommodation services available within the hospitality industry
D1 Critically evaluate a range of different accommodation services and the role front office plays in achieving positive grading, classifications and reviews to meet overall business objectives for guest satisfaction and profitability
P1 Identify the scale and size of the accommodation services found within the hospitality industry
P2 Explain the different forms of ownership available to accommodation services
P3 Discuss the role that, grading, classifications systems and online review sites play when potential guests look for and book accommodation
M1 Evaluate a range of different accommodation services and the implications of ownership grading, classifications and online reviews upon guests’ decision-making
LO2 Discuss the role of the Front Office department within accommodation services
P4 Explain the organisation of front office functions within a variety of accommodation services
P5 Discuss the key roles within the front office department for a selected organisation
M2 Analyse how operations of the front office department within a selected organisation meet the overall business mission and objectives
LO3 Assess the contribution of the Housekeeping department to providing effective accommodation services
D3 Critically evaluate the importance of communication between the housekeeping and facilities department for providing effective quality accommodation services that meet overall guest satisfaction
P6 Review the key roles found within the housekeeping department in a selected organisation
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet demand
P8 Illustrate the importance of inter-relationships between housekeeping and other key departments within a selected organisation to provide quality provision and services
M3 Evaluate the relationship between the housekeeping department and other key departments in a selected organisation to provide effective quality accommodation services
LO4 Explore the role facilities and security plays within
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to guests
P10 Discuss the importance of security within a selected organisation
M4 Assess the role maintenance plays within the accommodation services in ensuring overall guest satisfaction
STUDENT ASSESSMENT SUBMISSION AND DECLARATION
When submitting evidence for assessment, each student must sign a declaration confirming that the work is their own.
Assignment number and title:
Plagiarism is a particular form of cheating. Plagiarism must be avoided at all costs and students who break the rules, however innocently, may be penalised. It is your responsibility to ensure that you understand the correct referencing practices. As a university level student, you are expected to use appropriate references throughout and keep carefully detailed notes of all your sources of materials for material you have used in your work, including any material downloaded from the Internet. Explain the types of accommodation services available within the hospitality industry. Please consult the relevant unit lecturer or your course tutor if you need any further advice.
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice.
Student signature: Date: