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Assignment Briefs 10-10-2022

Explain the types of accommodation services available within the hospitality industry

Assignment Brief (RQF)

Higher National Certificate in Hospitality Management

Submission Format:

For this activity you will prepare an individual written essay.

Assignment surgery workshop:

Submission deadline:

Unit Learning Outcomes:

1. Explain the types of accommodation services available within the hospitality industry

2. Discuss the role of the Front Office department within accommodation services

3. Assess the contribution of the Housekeeping department to providing effective accommodation services

4. Explore the role facilities and security plays within accommodation services.

Assignment Brief and Guidance:

Scenario and activity

Considering an accommodation facility of your choice (ideally the one you work/ have been working) write an essay about accommodation facilities. After a general overview over the accommodation services, this essay will detail the operations and challenges within the Front Office and Housekeeping departments.

Recommended content:

Student assessment submission and declaration

  1. Introduction
  2. Accommodation services overview
  3. The Front Office department
  4. The Housekeeping department
  5. Facilities management and security in accommodation services
  6. Conclusions
  7. References

Bibliography:

Casado, M. (2011) Housekeeping Management. 2nd ed. New Jersey: John Wiley & Sons.

Hayes, D. and Ninemeier J. (2016) Hotel Operations Management. 3rd ed. Harlow: Pearson.

O’Fallon, M. and Rutherford, D. (2011) Hotel Management and Operations. 5th ed. New Jersey: John Wiley & Sons.

Pearson (2019), Higher Nationals in Hospitality Management. Core Textbook. London: Pearson Education Limited.

Vallen, G. and Vallen, J. (2013) Check-In Check-Out: Managing Hotel Operations. 9th ed. Harlow: Pearson.

Walker (2007) Introduction to Hospitality. 2nd ed. Harlow: Pearson

 

Pass

Merit

Distinction

LO1 Explain the types of accommodation services available within the hospitality industry

 

LO1 LO2

D1 Critically evaluate a range of different accommodation services and the role front office plays in achieving positive grading, classifications and reviews to meet overall business objectives for guest satisfaction and profitability

P1 Identify the scale and size of the accommodation services found within the hospitality industry

P2 Explain the different forms of ownership available to accommodation services

P3 Discuss the role that, grading, classifications systems and online review sites play when potential guests look for and book accommodation

M1 Evaluate a range of different accommodation services and the implications of ownership grading, classifications and online reviews upon guests’ decision-making

LO2 Discuss the role of the Front Office department within accommodation services

P4 Explain the organisation of front office functions within a variety of accommodation services

P5 Discuss the key roles within the front office department for a selected organisation

M2 Analyse how operations of the front office department within a selected organisation meet the overall business mission and objectives

LO3 Assess the contribution of the Housekeeping department to providing effective accommodation services

 

LO3 LO4

D3 Critically evaluate the importance of communication between the housekeeping and facilities department for providing effective quality  accommodation services that meet overall guest satisfaction

P6 Review the key roles found within the housekeeping department in a selected organisation

P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet demand

P8 Illustrate the importance of inter-relationships between housekeeping and other key departments within a selected organisation to provide quality provision and services

M3 Evaluate the relationship between the housekeeping department and other key  departments in a selected organisation to provide effective quality accommodation services

LO4 Explore the role facilities and security plays within

accommodation services

P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to guests

P10 Discuss the importance of security within a selected organisation

M4 Assess the role maintenance plays within the accommodation services in ensuring overall guest satisfaction

 

STUDENT ASSESSMENT SUBMISSION AND DECLARATION

When submitting evidence for assessment, each student must sign a declaration confirming that the work is their own.

Student name:

Assessor name:

Issue date:

Submission date:

Submitted on:

Programme:

Unit:

Assignment number and title:

       

Plagiarism

Plagiarism is a particular form of cheating. Plagiarism must be avoided at all costs and students who break the rules, however innocently, may be penalised.  It is your responsibility to ensure that you understand the correct referencing practices.  As a university level student, you are expected to use appropriate references throughout and keep carefully detailed notes of all your sources of materials for material you have used in your work, including any material downloaded from the Internet. Explain the types of accommodation services available within the hospitality industry.  Please consult the relevant unit lecturer or your course tutor if you need any further advice.

Student Declaration

Student declaration

I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice.

Student signature:                                                             Date:

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