Unit Code(s)

Unit Title

Level

Credit Value

QU025402

Professional Interpersonal Skills

3

3

Learner Name

ID

Tutor /Assessor

Group

Jan G1

Overall Grades

Final Grade

Tasks

The assignment for this Unit is divided into three tasks.

Task 1. Case study response

For this task you will be required to produce a response to the given case study.

Demi is the senior nurse on a unit for elderly people. One of the male relatives of a patient from eastern Europe has arrived at the nursing station in a very agitated state. He is screaming and shouting about the care his mum is receiving saying that it is not good enough. He sounds very aggressive and is attracting attention from the other carers. The junior nurses are finding it hard to manage the situation.

Consider how interpersonal skills are used across the range of contexts given here-

Between the senior and junior nurses

Between the senior nurse and the agitated son

Between the nurses and the other relatives.

Guidance: You will need to use the case study to demonstrate how verbal and non-verbal communication can be used in professional work and consider how cultural diversity can potentially impact on this and why it is important for professionals to be aware of this.

Word Count 750 words (+/- 10%)

(AC  1.1, 2.1.)

Tasks 2 Produce a SWOT analysis of your own interpersonal skills. Task 3 Using this SWOT analysis produce a reflective account which identifies how you maximise your strengths and considers ways to develop your areas of weakness.

Word count: 250 words (+/- 10%) for the SWOT analysis and 500-word (+/- 10%) reflective account

(AC 3.1. 3.2.)

Guidance: Undertake a SWOT analysis (strengths, weaknesses, opportunities and strengths) based upon your own self- awareness. You should pay particular attention to the communication skills that will be required within your chosen vocational field. From this reflection analyse how you optimise your strengths in practice and evaluate a plan that will support development of your weaker areas.

There will be one final submission deadline that will encompass all tasks.

Grade Descriptor profile awarded for this assignment

GD1

GD2

GD3

GD4

GD5

GD6

GD7

ü

ü

ü

Grade for task 1 of 1:

Date Handed Out:

Submission Deadline:

Actual Date Submitted:

Extension Request

Formal Extension Request:

Yes ☐     No ☐

Extension Deadline:

Tutor/Assessor Signature to Agree Extension: 

Actual Date Submitted:

Resubmission Deadline

Resubmission Deadline:

Date Resubmission Submitted:

Date Returned to Student:

Referral Request? 

Yes ☐     No ☐

Learner Name:   

Tutor/Assessor: 

Learner Declaration:  I declare that all the work submitted for this unit is my own, and that where I have drawn on the work of others, I have referenced this in accordance with the College Policy.

Learner Signature:

Date:

Please attach the entire assignment brief to work submitted for assessment.  Your work cannot be assessed unless you have signed and submitted this form. Electronic signature will suffice.

Grade Descriptors –
This assignment is graded using elements from the grade descriptors below

If you achieve all assessment criteria listed above at Level 3, you will be awarded a Pass. To gain a Merit or Distinction, your work must match the performance described in the following grade descriptors.

Grade Descriptor

To achieve a Merit:

To achieve a Distinction:

GD 1

Understanding the subject

To achieve a Merit:

The learner, learner’s work or performance:

*demonstrates a very good grasp of the relevant knowledge base *demonstrates very good understanding of the different perspectives or approaches associated with the area of study.

To achieve a Distinction:

The learner, learner’s work or performance:

*demonstrates an excellent grasp of the relevant knowledge base *demonstrates excellent understanding of the different perspectives or approaches associated with the area of study.

GD2 Application of Knowledge

To achieve a Merit:

The learner, learner’s work or performance:

a) makes use of relevant

• ideas

• facts

• theories

• perspectives

• models

• concepts with either

b) breadth or depth that goes beyond the minimum required to Pass and/or

c) very good levels of

• consistency

• precision

• accuracy

• insight

• analysis

• synthesis

• creativity

To achieve a Distinction:

The learner, learner’s work or performance:

a) makes use of relevant

• ideas

• facts

• theories

• perspectives

• models

• concepts with both

b) breadth and depth and/or

c) excellent levels of

• consistency

• precision

• accuracy

• insight

• analysis

• synthesis

• creativity

GD7 Quality

To achieve a Merit:

The learner, learner’s work or performance:

a) is structured in a way that is generally logical and fluent

b) puts forward arguments or ideas which are generally unambiguous but which are in a minor way limited or incomplete

c) taken as a whole, demonstrates a very  good response to the demands of the  brief/assignment

To achieve a Distinction:

The learner, learner’s work or performance:

a) is structured in a way that is consistently logical and fluent

b) puts forward arguments or ideas which are consistently unambiguous and cogent

c) taken as a whole, demonstrates an  excellent response to the demands of the brief/assignment

Additional Guidance

To achieve a Merit:

To achieve a Distinction:

The work must demonstrate a very good level of understanding and knowledge that has been applied to the response required.

There should be very good understanding of perspectives relating to this subject including both verbal and nonverbal interpersonal skills and the cultural impacts on these. Very good analysis of the case study should be explicit.

The work should demonstrate very good levels of self-awareness and reflection with a very good plan as to how any weaker areas could be developed. Professional Interpersonal Skills

The work must demonstrate excellent levels of understanding and knowledge that has been applied to the response required.

There should be excellent understanding of perspectives relating to this subject including both verbal and nonverbal interpersonal skills and the cultural impacts on these. Excellent analysis of the case study scenario should be explicit.

The work should demonstrate an outstanding level of self-awareness and reflection with an excellent plan as to how any weaker areas could be developed.

Unit Code(s)

Unit Title

Level

Credit Value

QU025402

Professional Interpersonal skills

3

3

Date Handed Out:

Submission Deadline:

Tutor/Assessor:

18^th May 2021

15^th June 2021

Fosterer Joseph

Internally Moderated:

Yes ☐     No ☐

Moderation Date:

Submission Feedback (referring to Assessment Criteria achievement):

Guidance: 
Where all ACs are NOT met: 
In this situation, provide only feedback which identifies which ACs are incomplete and what the student must produce in order to address the missing AC evidence.  Do not make any summative comment, suggest any corrections or provide developmental feedback at this stage.

Where all ACs are met: 
Ensure that annotation appears on the student`s work to show IV/EV where this evidence is found. Confirm achievement of all ACs in the boxes below.

Assessment Criteria Achieved

LOs

ACs Covered

Achieved

Resubmitted

Referral

LO1

AC 1.1

LO2

AC 2.1

LO3

AC 3.1

LO3

AC 3.2

Comments

Resubmission Feedback (where appropriate)

Guidance:
Complete this section to evidence that the ACs which were missing from above have now been completed.  Ensure that BOTH original and resubmission work is included on the portfolio as evidence.

Resubmission Comments

Referral Feedback (where appropriate)

Guidance:
Follow the formal referral process with the approval of the Centre Moderator.  Complete this section to evidence that the ACs which were incomplete, as detailed above, have now been completed.  Ensure that all original, resubmission & referral work is included on the portfolio as evidence.  IV this assignment to confirm that the student has met all the ACs.  Pass grade only for referred work.

Referral Comments

Guidance:

Complete this section to evidence how the element from the GD has been met.

Ensure that ‘very good’ and ‘excellent’ correspond to the actual work quality and match the appropriate grade descriptor.

Grade Descriptor

Grade Awarded

Comment

GD 1

GD 2

GD7

Quality

Feedback

Q. How useful was this feedback to you?

Q. What skills were you able to develop from this feedback?

How would you score your approach to this assignment?

1- Significant Strength     2 – Strength     3 – Competent     4- Development Needed

5 -Significant Development Needed

What gaps did you identify in your knowledge in completing this assignment?

What did you do about this?

Which skills did you find most challenging?  What could you do to improve these skills?

What would you do differently next time?

What would you change in this assignment to make it clearer for you to complete successfully?

Learner Signature:   

Date: