The assignment for this Unit is divided into three tasks.
Task 1. Case study response
For this task you will be required to produce a response to the given case study.
Demi is the senior nurse on a unit for elderly people. One of the male relatives of a patient from eastern Europe has arrived at the nursing station in a very agitated state. He is screaming and shouting about the care his mum is receiving saying that it is not good enough. He sounds very aggressive and is attracting attention from the other carers. The junior nurses are finding it hard to manage the situation.
Consider how interpersonal skills are used across the range of contexts given here-
Between the senior and junior nurses
Between the senior nurse and the agitated son
Between the nurses and the other relatives.
Guidance: You will need to use the case study to demonstrate how verbal and non-verbal communication can be used in professional work and consider how cultural diversity can potentially impact on this and why it is important for professionals to be aware of this.
Word Count 750 words (+/- 10%)
(AC 1.1, 2.1.)
Tasks 2 Produce a SWOT analysis of your own interpersonal skills. Task 3 Using this SWOT analysis produce a reflective account which identifies how you maximise your strengths and considers ways to develop your areas of weakness.
Word count: 250 words (+/- 10%) for the SWOT analysis and 500-word (+/- 10%) reflective account
(AC 3.1. 3.2.)
Guidance: Undertake a SWOT analysis (strengths, weaknesses, opportunities and strengths) based upon your own self- awareness. You should pay particular attention to the communication skills that will be required within your chosen vocational field. From this reflection analyse how you optimise your strengths in practice and evaluate a plan that will support development of your weaker areas.
There will be one final submission deadline that will encompass all tasks.