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LO1 Understand the role of communication in effective Health and Social care practice
HSC302 – Communication for Health and Social Care
Centre Name
UK Professional Development Academy
Qualification
Qualifi Level 3 Diploma in Health and Social Care
Unit number and title
HSC302 – Communication for Health and Social Care
Learner Name
Submission Date
Assignment title
Communication for Health and Social Care
Being able to communicate effectively is a pre-requisite in any positive interaction, be this with a service user, carer, colleague or external agency. We take communication for granted but in Health and Social care there are many methods of communication which we need to be proficient in.
During this unit learners will look at the variety of methods of communication used within Health and Social care practice. Be able to outline principles of effective communication and how to identify and overcome common barriers to high quality communication.
Learners will also become familiar with the different methods of oral and written communication used, be that in handing over information to colleagues face to face, or by telephone and the benefits and potential weaknesses of each. They will also learn how to produce and present orally via a presentation, this skill is very useful within the Health and Social Care arena. How to present written information in a formal way via care plans, reports etc. will also be covered.
Finally, learners will look at the range of IT innovations within the Health and Social care sector by which service user information can be communicated within the team and to external partners in care. Issues around data protection and confidentiality will be discussed.
Learning Outcomes
On completion of this assignment learners should:
LO1 Understand the role of communication in effective Health and Social care practice
LO2 Be able to communicate information in a variety of formats
LO3 Understand the importance of ICT in communication in Health and Social care
Assessment criteria to be assessed in this assignment
PASS
1.1
1.2
1.3
1.4
2.1
2.2
2.3
3.1
3.2
3.3
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Task 1
Understand the role of communication in effective health and social care practice.
Describe the methods used to communicate in health and social care.
Discuss the strengths and weaknesses of both formal and informal communication methods.
Outline the principles of effective communication.
Explain potential barriers and how they can be overcome.
The above discussion will help you to achieve.
AC 1.1: Describe the methods used to communicate in health and social care.
AC 1.2: Discuss the strengths and weaknesses of both formal and informal communication methods.
AC 1.3: Outline the principles of effective communication.
AC 1.4: Explain potential barriers and how they can be overcome.
Task 2
Be able to communicate information in a variety of formats.
Discuss the different methods of oral and written communication found commonly in health and social care.
Produce an oral presentation with the supporting notes
Suppose you are a trainee health care professional and asked by a manager for help in developing a presentation in MS Power Point on any one of following topics to deliver in upcoming conference.
- Emotional Health and its importance
- Obesity and Diabetes - interrelationship
Produce a written communication that is appropriate for your organisational role.
Prepare a simple/brief care plan for fever, pneumonia or any other illness of your choice (only one page).
The above discussion will help you to achieve.
AC 2.1: Discuss the different methods of oral and written communication found commonly in health and social care.
AC 2.2: Produce an oral presentation and deliver to an audience at appropriate level.
AC 2.3: Produce a written communication that is appropriate for your organisational role.
Task 3
Understand the importance of ICT in communication in health and social care.
Discuss the benefits and potential hazards of using technology in communications for organisations.
Discuss the benefits and potential hazards of using technology in communications for service users.
Explain the issues around data protection and how it is implemented in health and social care.
The above discussion will help you to achieve.
AC 3.1: Discuss the benefits and potential hazards of using technology in communications for organisations.
AC 3.2: Discuss the benefits and potential hazards of using technology in communications for service users.
AC 3.3: Explain the issues around data protection and how it is implemented in health and social
care.
Guidelines for completion and Submission Plagiarism and Collusion
In submitting the assignment Learner’s must complete a statement of authenticity confirming that the work submitted for all tasks is their own. The statement should also include the word count. UKPDA recommends the following to check plagiarism/similarity. https://www.grammarly.com/plagiarism-checker
https://www.scanmyessay.com
Learners are required to attach the similarity report in submission slot or email to tutor.
Plagiarism and collusion are treated very seriously. Plagiarism involves presenting work, excerpts, ideas or passages of another author without appropriate referencing and attribution.
Collusion occurs when two or more learners submit work which is so alike in ideas, content, wording and/or structure that the similarity goes beyond what might have been mere coincidence Referencing
A professional approach to work is expected from all learners. Learners must therefore identify and acknowledge ALL sources/methodologies/applications used.
The learner must use Harvard Referencing system to achieve this. Marks are not awarded for the use of English; however, the learner must express ideas clearly and ensure that appropriate terminology is used to convey accuracy in meaning.
Appendices
You may include appendices to support your work, however appendices must only contain additional supporting information, and must be clearly referenced in your assignment.
You may also include tables, graphs, diagrams, Gantt chart and flowcharts that support the main report should be incorporated into the end of the assignment report that is submitted.
Any published secondary information such as annual reports and company literature, should be referenced in the main text of the assignment, in accordance of Harvard Style Referencing, and referenced at the end of the assignment.
Word Count Policy
The recommended word count for assignment is 2500 words. Learners must comply with the required word count, within a margin of ±10%. These rules exclude the index, headings, tables, images, footnotes, appendices and information contained within references and bibliographies. When an assessment task requires learners to produce presentation slides with supporting notes, the word count applies to the supporting notes only.
Submission of Assignments
All work to be submitted on the due date. All work must be submitted in a single electronic document (.doc or .docx file), or PDF. The power point format can be used only when suggested for any task.
Example (Plagiarised)
LO1 Understand the role of communication in effective Health and Social care practice
AC 1.1: Describe the methods used to communicate in health and social care.In health and social care, effective communication is crucial for ensuring the well-being and safety of individuals. Various methods are used to facilitate communication in this sector:
Verbal Communication : This includes spoken words and can occur face-to-face, over the phone, or via video calls. Clear, concise, and empathetic language helps in conveying messages effectively. It also includes the use of professional jargon and terminology appropriate to the field.
Non-Verbal Communication : This encompasses body language, facial expressions, gestures, and eye contact. Non-verbal cues can complement verbal communication and help in expressing emotions and attitudes, which is especially important in understanding the needs and feelings of individuals who may have difficulties with verbal expression.
Written Communication : This method includes the use of letters, reports, care plans, and documentation. Written records are essential for maintaining accurate and detailed information about individuals` health and care needs. They ensure continuity of care and provide a reference for other professionals.
Visual Communication : Using visual aids such as charts, diagrams, and pictures can enhance understanding, particularly for individuals with learning disabilities or those who are not fluent in the language being used.
Assistive Communication Devices : These are tools designed to help individuals with communication difficulties. Examples include speech-generating devices, communication boards, and other adaptive technologies that aid in expressing needs and preferences.
Electronic Communication : The use of email, text messages, and other digital platforms allows for quick and efficient sharing of information among professionals. It also includes the use of electronic health records (EHRs) for documenting and accessing patient information.
Each method plays a vital role in ensuring that information is accurately shared, understood, and acted upon, which is fundamental to delivering high-quality care.
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