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Recent Papers 03-08-2022

Apply the main theories relating to group dynamics, team working and communication to their own workplace examples.



BMSW4002 Effective Team Working and Communication


Student name:






Student ID number:














Certificate of Higher Education Skills for the Workplace











Effective Team Working and Communication












Module code:





























Assessment (%):







Internal Verifier:


















Assignment Title:










2000 +/- 10%words



Effective Teamworking for








team success.
















Submission deadline:





Return date of provisional marks & written feedback:

























Submission method:


All written assessments, where practical and possible, must be submitted via Turnitin unless otherwise instructed by the Lecturer. (Please DO NOT put this assessment specification into Turnitin or it will match many similarities with other students’ submissions.)

Alternative submission method (if applicable):

Late submission of the assessment will result in a late penalty mark. Penalties for late submission: Up to one week late, maximum mark of 40%. Over one week late, 0%.  Only the Extenuating Circumstances Panel may approve a change to submission dates.


























honesty /



Academic honesty is required. In the main body of your submission you must give credit to authors on whose research and ideas your work is based. Append to your submission a reference list that indicates the books, articles, etc. that you have used, cited or quoted in order to complete this assessment.





















Module Learning Outcomes (from module syllabus)

Upon the successful completion of this module, the student should be able to:

  1. Apply the main theories relating to group dynamics, team working and communication to their own workplace examples.
  2. Prepare and deliver a short presentation within a team working context.


Scenario: BMSW4002 Effective Team Working and Communication

Abdul has been assigned to a new project for Vodafone UK, where he’s task to manage a group of 18 employees in order to deliver a community event with local stakeholders, commercial businesses and voluntary organisations.

The team has been working for over two months now, but have not yet met as a team due to COVID restrictions.

Abdul contacted each member of the team to discuss their roles and responsibilities and seem to be sure that things have started off well. However, recently he received several calls from community groups complaining about the poor level of communication from the project community liaison leads.

Abdul has also noted that each members of his team, failed to complete the project tasks according to deadline and seems unconcerned about others on the team. When someone asks for help, no one supports or responds to the email communications.

He was also told by a member of staff from the sales team that just yesterday one of his project staff failed to attend or give his apology at an important meeting that was arranged with the local MP and community groups.

Abdul urgently needs to do something, as this is a bad start to the project. Already several members of the project team are looking to resign.


Based on the above case study you have been asked to write a report on:

  • How can Abdul develop an effective team and what theoretical model can be used.
  • What are the types of roles that are needed to create an effective team.
  • What type of impact can effective teamworking have on team success.
  • What are the barriers to effective teamworking identified in this scenario.

Within your report you should link your points to theory and reference a minimum of eight (8) published literature. You can use examples from your own professional experience to support or enhance your points. The report is expected to have a professional presentation and marks will be awarded for having a suitable layout and length that is written with an acceptable use of academic/business English.  

The report should include an abstract or executive summary that briefly summarises to aims and main conclusions of the report.  The main text should be divided into a logical sequence that identifies the problems and includes correctly cited illustrations (diagrams, graphs, and tables).  It is essential to include correctly cited references for all text and concepts originating from other authors.

Additional guidance is provided below and on the following pages. Apply the main theories relating to group dynamics, team working and communication to their own workplace examples.

General Submission Guidance: BMSW4002 Effective Team Working and Communication

  1. All of your submissions must include a title page that clearly states your name, your student number, the module code and title, your lecturer’s name, and your assignment title.
  2. All of your submissions should be typed in Arial font, size 11.
  3. All of your submissions should be typed with 1.5 line spacing.
  4. All of your submissions should have an appropriate structure, include page numbers, and have a reference list with a minimum of 8 reference using Harvard referencing style.

NOTE: The guidance offered below is linked to the five generic assessment criteria overleaf.

1.   Engagement with Literature Skills

Your work must be informed and supported by scholarly material that is relevant to and focused on the task(s) set. You should provide evidence that you have accessed an appropriate range of sources, which may be academic, governmental and industrial; these sources may include academic journal articles, textbooks, current news articles, organisational documents, and websites. You should consider the credibility of your sources; academic journals are normally highly credible sources while websites require careful consideration/selection and should be used sparingly. Any sources you use should be current and up-to-date, mostly published within the last five years or so, though seminal/important works in the field may be older. You must provide evidence of your research/own reading throughout your work, using a suitable referencing system, including in-text citations in the main body of your work and a reference list at the end of your work.

Guidance specific to this assessment:

  • Students must find, reference and utilise a minimum of 8 credible and reliable sources of information.
  • Students must cite literature throughout their report, supporting the points that they make and referencing any images or diagrams used.
  • A reference list must appear at the end of the report.

2.  Knowledge and Understanding Skills

At level 4, you should be able to demonstrate knowledge of the underlying concepts and principles associated with your area(s) of study. Knowledge relates to the facts, information and skills you have acquired through your learning. You demonstrate your understanding by interpreting the meaning of the facts and information (knowledge). This means that you need to select and include in your work the concepts, techniques, models, theories, etc. appropriate to the task(s) set. You should be able to explain the theories, concepts, etc. to show your understanding. Your mark/grade will also depend upon the extent to which you demonstrate your knowledge and understanding. Apply the main theories relating to group dynamics, team working and communication to their own workplace examples. BMSW4002 Effective Team Working and Communication

Guidance specific to this assessment:

  • Students must demonstrate an understanding of relevant models of team development and team roles in their report.
  • A secure understanding should be demonstrated by means of consistent reference to relevant published information sources.

3.  Cognitive and Intellectual Skills

You should be able to present, evaluate and interpret qualitative and quantitative data, in order to develop lines of argument and make sound judgements in accordance with basic theories and concepts of your subject(s) of study. You should be able to evaluate the appropriateness of different approaches to solving problems related to your area(s) of study and/or work. Your work must contain evidence of logical, analytical thinking. For example, to examine and break information down into parts, make inferences, compile, compare and contrast information. This means not just describing what! But also justifying: Why? How? When? Who? Where? At what cost? You should provide justification for your arguments and judgements using evidence that you have reflected upon the ideas of others within the subject area and that you are able to make sound judgements and arguments using data and concepts. Where relevant, alternative solutions and recommendations may be proposed.

Guidance specific to this assessment:

  • Students should use research to justify the points that are made.
  • Students should pay close attention to words in bold in guidance above.

4. Practical Skills

At level 4, you should be able to apply the basic underlying concepts and principles to evaluate and interpret these within the context of your area of study. You should be able to demonstrate how the subject-related concepts and ideas relate to real world situations and/or a particular context. How do they work in practice? You will deploy models, methods, techniques, and/or theories, in that context, to assess current situations, perhaps to formulate plans or solutions to solve problems, or to create artefacts. This is likely to involve, for instance, the use of real world artefacts, examples and cases, the application of a model within an organisation and/or benchmarking one theory or organisation against others based on stated criteria.

Guidance specific to this assessment:

  • All points must be made relevant to the task set in the assignment brief.
  • A relevant model of team development should be used, and Belbin’s team roles should be included.
  • Real life examples of teams working should be used to illustrate your points, this can be from case studies or real-life experience.

5.  Transferable Skills for Life and Professional Practice

Your work must provide evidence of the qualities and transferable skills necessary for employment requiring the exercise of some personal responsibility. This includes demonstrating: that you can communicate the results of your study/work accurately and reliably, and with structured and coherent arguments; that you can initiate and complete tasks and procedures, whether individually and/or collaboratively; fluency of expression; clarity and effectiveness in presentation and organisation. Work should be coherent and well-structured in presentation and organisation.

Guidance specific to this assessment:

  • Follow the generic submission guidelines provided in page 2
  • Use an appropriate structure to present your work depending on the task.
  • The report should be written with the audience/reader in mind.
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