1.1 Explain the purpose of setting business objectives.
FM4.09 Understanding Performance Measurement in Facilities Management
UNIT ASSESSMENT FRONT SHEET AND PLAGIARISM
Important:
Learners must complete all of the boxes with the relevant details. Assessment submissions may be rejected if any information is omitted.
You work for a Facilities Management outsourced provider who has won a new contract to provide a comprehensive service for a large commercial company. You have been appointed as the Onsite General Services Manager to operate the contract. Provide evidence that you have the thorough grasp of performance measurement to make a success of this role. (Or you may provide evidence based on your own organisation)
You must cover all the assessment criteria in a maximum 3,000 words:
Understand the principles of business objectives
1.1 Explain the purpose of setting business objectives.
1.2 Explain the elements used to set business objectives.
Understand the principles of performance measurement
2.1 Explain the techniques used in performance measurement as it applies to teams, suppliers, assets and the facilities management function.
Understand the relationship between business objectives and performance measurement
3.1 Explain how performance measurement can help in achieving business objectives.
3.2 Explain how the results from performance measurement can support a programme of continuous improvement.
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Title: |
Understanding performance measurement in facilities management |
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Level: |
4 |
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Credit value: |
3 |
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Learning outcomes The learner will: |
Assessment criteria The learner can: |
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1. Understand the principles of business objectives |
1.1 Explain the purpose of setting business objectives. 1.2 Explain the elements used to set business objectives. |
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2. Understand the principles of performance measurement |
2.1 Explain the techniques used in performance measurement as it applies to teams, suppliers, assets and the facilities management function. |
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3. Understand the relationship between business objectives and performance measurement |
3.1 Explain how performance measurement can help in achieving business objectives. 3.2 Explain how the results from performance measurement can support a programme of continuous improvement. |
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NOTES TO LEARNERS
- Remember to always title your assessment e.g.“FM4.09 Understanding performance measurement in facilities management”
- Remember to always reference each page of your assessment with the Cohort Reference Number and your IWFM Membership Number
- It is recommended that you annotate your work with the assessment criteria number for ease of marking.
- Any text which has been copied MUST be accurately referenced to the original source (e.g. Harvard Referencing). Any text which is copied and not referenced is deemed as plagiarism which may result in your work being voided (please refer to the IWFM Malpractice Policy & Procedure). You will be asked to sign a statement to the effect that your assessment is your own work before submission to IWFM for marking.
Maximum word count 3,000 words.
FM4.09 Understanding Performance Measurement in Facilities Management: One Contract, Five Criteria
The FM4.09 scenario puts the learner in charge of a new outsourced facilities management contract, so the strongest way to tackle the assessment is to trace one real performance issue from the business objective through to the management response.
Example performance trail
Business objective: keep critical workplace services reliable
Target: 98% planned maintenance completed on time
Actual result: 91% completion with repeated HVAC faults
Evidence: PPM records, asset downtime, repeat call-outs and supplier SLA data
Management action: investigate the failure, correct supplier capacity or scheduling, tighten escalation and monitor the next reporting period
Improvement test: did completion recover and did repeat downtime fall?
That one trail can demonstrate why objectives are set (1.1), how they are constructed (1.2), how performance is measured (2.1), how results support business objectives (3.1), and how the same results drive continuous improvement (3.2). The same approach can then be applied separately to teams, suppliers, assets and the overall FM function, exactly as FM4.09 requires
