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1.1 Identify reasons why people communicate.
EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE PRACTICE
Unit Reference Number
F/618/5289
Unit Title
Effective Communication in Health and Social Care Practice
Unit Level
3
Number of Credits
10
Guided Learning Hours (GLH)
20
Total Qualification Time
100
Mandatory / Optional
Mandatory
Unit Grading Structure
Pass / Fail
Unit Aims
The aim of this unit is to explore the importance of communication in health and social care settings, and how to ensure individual needs and preferences for communication are met at all times. The unt also enables the learner to develop their understanding of good practice in respect of equality, diversity and rights in a health and social care setting.
Learning Outcomes – the learner will:
Assessment Criteria – the learner can:
1. Understand why effective communication is important in health and social care work settings.
1.1 Identify reasons why people communicate.
1.2 Explain the impact of communication on relationships in the work setting.
1.3 Explain approaches used to manage challenging situations.
2. Be able to meet the communication wishes and preferences of individuals.
2.1 Establish the communication and language wishes and preferences of individuals to communicate effectively.
2.2 Describe the factors to consider when promoting effective communication.
2.3 Utilise a range of communication methods and styles to meet individual needs.
2.4 Explain how to respond to an individual’s reactions when communicating.
3. Understand possible barriers to communication.
3.1 Describe barriers to effective communication.
3.2 Analyse ways to overcome barriers to communication.
3.3 Explain how to access extra support or services to enable individuals to communicate effectively.
4 Understand equality, diversity and inclusion within health and social care.
4.1 Explain the terms:
equality
diversity
inclusion.
4.2 Explain the impact of barriers to inclusion.
4.3 Explain the legislation relating to equality, diversity and inclusion in service provision.
4.4 Explain how to promote equality, diversity and inclusion in work practice.
Guidance:
You will summarise your findings in a portfolio of evidence to include a report and presentation with an accompanying report. The portfolio of evidence you produce should contain the proof that you have attained, and can apply, the knowledge, skills and behaviours defined in the required standard.
Scenario:
Communication is a process we all use to make contact with others to understand their needs and requirements. Communication involves sending and receiving messages in a continuous cycle which is repeated and becomes an important part of all relationships.
Task 1 of 2 - Report (ACs 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3)
Instructions:
Using a health and social care setting you are either familiar with or have seen in the media, assess the methods of communication used by people accessing the service and people working there. You are advised to check with your tutor that your choice of topic is appropriate.
Prepare a report, in which you:
Identify reasons why people communicate.
Explain the impact of communication on relationships in the work setting.
Explain approaches used to manage challenging situations.
Establish the communication and language wishes and preferences of individuals to communicate effectively.
Describe the factors to consider when promoting effective communication.
State how you would utilise a range of communication methods and styles to meet individual needs.
Explain how to respond to an individual’s reactions when communicating.
Describe barriers to effective communication.
Analyse ways to overcome barriers to communication.
Explain how to access extra support or services to enable individuals to communicate effectively
1x Report – 2000 words excluding diagrams, references, and appendices.
Delivery and Submission:
Task 2 of 2 Presentation and Report (ACs 4.1, 4.2, 4.3, 4.4) Instructions:
You are required to prepare a presentation to be used for staff new to the sector, you should
also prepare brief accompanying report to explain key points.
Your presentation and reports should:
Explain the terms:
Equality
Diversity
Inclusion.
Explain the impact of barriers to inclusion.
Explain the legislation relating to equality, diversity and inclusion in service provision.
Explain how to promote equality, diversity and inclusion in work practice.
1x Presentation file and speaker notes (500 words) and accompanying report – (500 words) excluding diagrams, references, and appendices.
Delivery and Submission:
Referencing:
You should use and cite a range of academic and reliable sources.
A comprehensive Harvard style reference list must be included at the end of the work.
Report - 2000 words
Presentation file speaker notes – 500 words
Accompanying Report – 500 words
Evidence to be submitted:
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