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Module title
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Operations Management
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CRN
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39334
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Level
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5
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Assessment title
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Mapping Operations – Assignment 2
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Weighting within module
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This assessment is worth 60% of the overall module mark.
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Module Leader/Assessment set by
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Module Leader
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Submission deadline date and time
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For coursework assessments only: students with a Reasonable Adjustment Plan (RAP) or Carer Support Plan should check your plan to see if an extension to this submission date has been agreed.
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How to submit
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You should submit your assessment for grading no later than 16:00 on the submission deadline. Your final assessment should be uploaded via Final Version [Not the Draft] site ‘TurnitIn’ on the L5 Operations Management of Blackboard site.
As the University will mark assessments anonymously where this is possible, please use your student roll number and not your name on your submission.
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Assessment task details and instructions
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In this report you will study and describe a small operation of either service or manufacturing organization from the perspective of the organization. You may find it helpful to use an operation that you are familiar with or have experience of using. If you are unsure, please discuss your idea(s) with your seminar tutor who will offer you some guidance on your choice. In your report should address the following areas:
- Provide an introduction giving the reader an overview of what your report will discuss and give your opinion what are the key parts of this report and why.
- Using a Flow Chart please draw a detailed illustration of what are the different operational phases at your chosen operation.
- On the Flow Chart identify two areas where there might be a capacity problem in delivering the service and why do you think this could be happening?
- Could you suggest two ways to improve the potential capacity problems you have discussed in point 3?
- Evidence of a logical and well-structured and presented report structure with little or no grammatical or spelling. Also, good, frequent and consistent use of at least four academic references and evinced through the Harvard Bibliographic referencing system.
NB:
- Please ensure you put your word count on your title page.
- University lateness and plagiarism rules apply.
Please use a report format. Therefore, you should have a title page, contents page, sections and sub sections, page numbers, appendix section etc. Please note if you are uncertain on how to present and structure a report then visit the university library and ask for assistance.
Please do use diagrams, illustrations, tables, graphics etc. wherever these are helpful, and remember that these do not count towards your word limit. If you do use these, please do not put them in the appendices if they are part of your discussion. Appendices are the appropriate places to put supporting material, however, remember if the reader is satisfied with the main points of your discussion; the supporting information within the appendices may not even be reviewed.
In this report there is no requirement for you to use secondary sources. However, if you do, you must cite all sources on which you have relied, for example textbooks, journal articles, web pages etc. using the Harvard Bibliographic referencing system. If you do not cite all sources, then you may be accused of plagiarism, and that may endanger your success in passing the module. If you are in any doubt about how to reference your work, please obtain guidance from the library and/or your academic librarian(s) for this module.
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Assessment Criteria
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Explain how students can find information about assessment criteria.
- Provide an introduction giving the reader an overview of what your report will discuss and give your opinion what are the key parts of this report and why. [10%]
- Using a Flow Chart please draw a detailed illustration of what are the different operational phases at your chosen operation. [30%]
- On the Flow Chart identify two areas where there might be a capacity problem in delivering the service and why do you think this could be happening? [25%]
- Could you suggest two ways to improve the potential capacity problems you have discussed in point 3? [25%]
- Evidence of a logical and well-structured and presented report structure with little or no grammatical or spelling. Also, good, frequent and consistent use of at least four academic references and evinced through the Harvard Bibliographic referencing system. [10%]
This is the Level 5 undergraduate Generic Grade Descriptors for ‘Knowledge’
- Outstanding - 100-90
- Outstanding level of knowledge.
- Excellent – 80-89
- Comprehensive level of knowledge in depth and breadth.
- Very Good – 70-79
- Consistently accurate level of knowledge in depth and breadth.
- Good – 60-69
- Good demonstration of depth and breadth of knowledge.
- Fair – 50-59
- Fair demonstration of depth and breadth of knowledge.
- Adequate – 40-49
- Basic Knowledge demonstrated with some inaccuracies.
- Unsatisfactory – 30-39
- Limited knowledge demonstrated.
- Poor – 20-29
- Poor knowledge demonstrated.
- Very Poor – 10-19
- Little relevant knowledge demonstrated.
- Extremely Poor – 1-9
- No relevant knowledge demonstrated.
You should consult Level 5 Generic Grade Descriptors for detailed grade/mark descriptors.
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Knowledge and Understanding
Practical, Professional or Subject Specific Skills
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Assessed intended learning outcomes
On successful completion of this assessment, you will be able to:
1. Demonstrate and utilise a range of theoretical tools and techniques in order to aid decision-making in complex and unpredictable contexts across a range of business sectors.
2. Demonstrate proficient and effective self-management and independent learning strategies. In undertaking these activities employ time-management skills by successfully meeting deadlines.
3. Demonstrating the initiative and personal responsibility to formulate independent and supported judgements (written, practical application, digital, etc.) using techniques of analysis, evaluation and reflection.
1. Demonstrate a critical understanding on the roles of an Operations Manager understanding of the principles and skills relevant to the development and sustainability of regional, national and international business
2. Demonstrate key subject and technical theory to consolidate, extend and apply knowledge and understanding in order to initiate and carry out Operations Management projects during and beyond the module.
3. Develop cognitive skills in critical thinking and analysis relevant to Operations Management in order to be able to analyse, interpret and extrapolate data utilising models and techniques.
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Employability Skills developed / demonstrated
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Communication YES
Critical Thinking and Problem Solving YES
Data Literacy YES
Digital Literacy YES
Industry Awareness YES
Innovation and Creativity YES
Proactive Leadership YES
Reflection and Life-Long Learning YES
Self-management and Organisation YES
Team Working YES
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Word count/ duration (if applicable)
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Your assessment should be a maximum of 1,500 words (+/- 10%). Your word count is sections 1-4 inclusive, therefore, it does not include title page, contents page, reference section, appendices etc. If the assignment exceeds these limits; the work in excess of 1,500 words is not marked.
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Feedback arrangements
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You can expect to receive feedback by
- Three working weeks (excluding University Seasonal Closing) after the submission date.
- Marks and written feedback will be available on the Level 5 Operations Management module Blackboard site
- You will need to log into the full site to access the written feedback.
- An announcement will be made informing you of the release.
Please email should you require specific feedback following the release of your results.
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Academic Integrity and Referencing
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Students are expected to learn and demonstrate skills associated with good academic conduct (academic integrity). Good academic conduct includes the use of clear and correct referencing of source materials. Here is a link to where you can find out more about the skills which students need:
Academic integrity & referencing
Referencing
Academic Misconduct is an action which may give you an unfair advantage in your academic work. This includes plagiarism, asking someone else to write your assessment for you or taking notes into an exam. The University takes all forms of academic misconduct seriously.
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Assessment Information and Support
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Support for this Assessment
You can obtain support for this assessment by attending your module lectures, seminars and drop-in sessions. The seminars and drop-in session provide you with good opportunities to ask questions to provide clarity and direction on the subject and addressing the assessment brief. Also, there are additional ad-hoc drop is sessions which are on the academic’s office where we aim to be in our office during that time. You can e-mail and visit the module Blackboard site for the regular updates that can directly support your learning in the subject and in developing your assignment.
You can find more information about understanding your assessment brief and assessment tips for success here.
Assessment Rules and Processes
You can find information about assessment rules and processes in the Assessment Support module in Blackboard.
Develop your Academic and Digital Skills
Find resources to help you develop your skills here.
Concerns about Studies or Progress
If you have any concerns about your studies, contact your Academic Progress Review Tutor/Personal Tutor or your Student Progression Administrator (SPA).
askUS Services
The University offers a range of support services for students through askUS including Disability and Inclusion Service, Wellbeing and Counselling Services.
Personal Mitigating Circumstances (PMCs)
If personal mitigating circumstances (e.g. illness or other personal circumstances) may have affected your ability to complete this assessment, you can find more information about the Personal Mitigating Circumstances Procedure here. Independent advice is available from the Students’ Union Advice Centre about this process: https://www.salfordstudents.com/advice/centre
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In Year Retrieval Scheme
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Your assessment is not eligible for in year retrieval. If you are eligible for this scheme, you will be contacted shortly after the feedback deadline.
You can find more information about this scheme in the Assessment Support module in Blackboard.
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Reassessment
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If you fail your assessment, and are eligible for reassessment, your resubmission date will be provided on your reassessment assignment and you will need to submit your assignment for reassessment on or before that date. The reassessment will be the same assessment. For students with accepted personal mitigating circumstances, this will be your replacement assessment attempt. Students should be aware that there is no late submission period at reassessment (this includes those students who have an accepted PMC request from a previous attempt).
We know that having to undergo a reassessment can be challenging however support is available. Have a look at all the sources of support outlined earlier in this brief and refer to the Personal Effectiveness resources.
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