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Describe a problem, its nature, scope and impact.
APPENDIX GA36a
BMSW4004 Problem Solving & Decision making in the workplace.
Programme:
CertHE Health and Social care
Module:
Problem Solving and Decision Making
Module code:
BMSW4004
Contribution to Overall Module Assessment (%):
100%
Module Leader:
Internal Verifier:
Assignment Title:
Problem Solving & Decision making in the workplace.
Word count (or equivalent):
3500 words
Submission deadline:
To be announced by the Assessment team-
Please refer to the assessments schedule published on Students’ Hall in Moodle
Return date of provisional marks & written feedback:
After the Exam Board
Submission method:
All written assessments, where practical and possible, must be submitted via Turnitin unless otherwise instructed by the Lecturer. (Please DO NOT put this assessment specification into Turnitin or it will match many similarities with other students’ submissions.)
Alternative submission method (if applicable):
Late submission of the assessment will result in a late penalty mark. Penalties for late submission: Up to one week late, maximum mark of 40%. Over one week late, 0%. Only the Extenuating Circumstances Panel may approve a change to submission dates.
Academic honesty / referencing:
Academic honesty is required. In the main body of your submission you must give credit to authors on whose research and ideas your work is based. Append to your submission a reference list that indicates the books, articles, etc. that you have used, cited or quoted in order to complete this assessment.
Module Learning Outcomes (from module syllabus)
MODULE AIM
To be able to solve problems and make decisions in the workplace.
To be able manage and implement change in the workplace.
LEARNING OUTCOMES
Upon the successful completion of this module, the student will be able to:
Describe a problem, its nature, scope and impact.
Gather and interpret information to solve a problem.
Evaluate options to make a decision.
Plan, monitor and review the implementation and communication of decisions.
Assessment Component 1 - 100%
Mode of assessment
Volume
Weighting
Individual written report
3500 words or equivalent
100%
Individual Report (3500 words) Write an appropriately structured academic report of 3,500 words, in which you apply recognised problem- solving tools and techniques used in health and social care settings. Choose one current issue and propose solutions to a work-based problem.
Your report should be formatted appropriately with a contents page and relevant sections that address the following:
An overview of problems in healthcare.
Define and discuss one problem in the workplace including its scope.
Discuss the impact of the problem on all the stakeholders (Service users, Professionals and Regulators etc).
Analyse the decision-making process including the relevant legislation.
Propose a range of alternative solutions to the problem.
Use a decision-making technique to evaluate a range of solutions to identify the most appropriate option.
Discuss how a solution can be implemented and communicated to stakeholders.
Assess appropriate monitoring and review techniques to ensure successful implementation of the solution.
NOTE: The guidance offered below is linked to the five generic assessment criteria.
1. Engagement with Literature Skills Your work must be informed and supported by scholarly material that is relevant to and focused on the task(s) set. You should provide evidence that you have accessed an appropriate range of sources, which may be academic, governmental and industrial; these sources may include academic journal articles, textbooks, current news articles, organisational documents, and websites. You should consider the credibility of your sources; academic journals are normally highly credible sources while websites require careful consideration/selection and should be used sparingly. Any sources you use should be current and up-to- date, mostly published within the last five years or so, though seminal/important works in the field may be older. You must provide evidence of your research/own reading throughout your work, using a suitable referencing system, including in-text citations in the main body of your work and a reference list at the end of your work.
Guidance specific to this assessment:
Your research for this task should include relevant legislation, codes of conduct and ethics. You can use different online articles from think tanks, charities, government reports,etc. We expect to see good use of Harvard Referencing both in-text and in a reference list. We expect to see at least 5 references. Higher marks will be awarded for students that have made further relevant readings than the ones given in class or on Moodle.
2. Knowledge and Understanding Skills At level 4, you should be able to demonstrate knowledge of the underlying concepts and principles associated with your area(s) of study. Knowledge relates to the facts, information and skills you have acquired through your learning. You demonstrate your understanding by interpreting the meaning of the facts and information (knowledge). This means that you need to select and include in your work the concepts, techniques, models, theories, etc. appropriate to the task(s) set. You should be able to explain the theories, concepts, etc. to show your understanding. Your mark/grade will also depend upon the extent to which you demonstrate your knowledge and understanding.
Guidance specific to this assessment:
Your report needs to show your understanding of problems in healthcare and your understanding of the relevant legislation.
3. Cognitive and Intellectual Skills You should be able to present, evaluate and interpret qualitative and quantitative data, in order to develop lines of argument and make sound judgements in accordance with basic theories and concepts of your subject(s) of study. You should be able to evaluate the appropriateness of different approaches to solving problems related to your area(s) of study and/or work. Your work must contain evidence of logical, analytical thinking. For example, to examine and break information down into parts, make inferences, compile, compare and contrast information. This means not just describing what! But also justifying: Why? How? When? Who? Where? At what cost? You should provide justification for your arguments and judgements using evidence that you have reflected upon the ideas of others within the subject area and that you are able to make sound judgements and arguments using data and concepts. Where relevant, alternative solutions and recommendations may be proposed.
Guidance specific to this assessment:
Your report needs to demonstrate your ability to apply legislation and regulations to problem solving and decision making. Your writing should reflect your analytical and logical thinking.
Try to express your knowledge depth, which you have achieved step by step throughout the course in your report.
4. Practical Skills
At level 4, you should be able to apply the basic underlying concepts and principles to evaluate and interpret these within the context of your area of study. You should be able to demonstrate how the subject-related concepts and ideas relate to real world situations and/or a particular context. How do they work in practice? You will deploy models, methods, techniques, and/or theories, in that context, to assess current situations, perhaps to formulate plans or solutions to solve problems, or to create artefacts. This is likely to involve, for instance, the use of real-world artefacts, examples and cases, the application of a model within an organisation and/or benchmarking one theory or organisation against others based on stated criteria.
Guidance specific to this assessment:
Make logical and critical connections to show your ability to apply the theory and the concepts of your subject into practice and come up with solutions to address the problem you are focussing on. Make sure to show how your solution can be implemented and monitored in a healthcare setting.
Transferable Skills for Life and Professional Practice Your work must provide evidence of the qualities and transferable skills necessary for employment requiring the exercise of some personal responsibility. This includes demonstrating: that you can communicate the results of your study/work accurately and reliably, and with structured and coherent arguments; that you can initiate and complete tasks and procedures, whether individually and/or collaboratively; fluency of expression; clarity and effectiveness in presentation and organisation. Work should be coherent and well-structured in presentation and organisation. Write an appropriately structured academic report of 3,500 words, in which you apply recognised problem- solving tools and techniques used in health and social care settings. Choose one current issue and propose solutions to a work-based problem.
Guidance specific to this assessment: BMSW4004 Problem Solving & Decision making in the workplace
You need to be able to apply the recognised problem-solving tools and techniques discussed in class or discovered through reading. Your report should be appropriately structured; it should have a cover page, a table of contents, logical sections and a reference list. It should be written using formal language, in clear paragraphs, in a way that conveys the meaning intended. You should ensure the grammar, spelling, punctuation and use of appropriate health terminology/vocabulary are correct.
This section details the extent to which the assessment criteria are demonstrated by you, which in turn determines your mark. The marks available for each category of skill are shown. Lecturers will use the space provided to comment on the achievement of the task(s), including those areas in which you have performed well and areas that would benefit from development/improvement.
Generic Assessment Criteria
Marks available
Marks awarded
1. Engagement with Literature Skills
.
20
2. Knowledge and Understanding Skills
20
3. Cognitive and Intellectual Skills
20
4. Practical Application Skills
20
5. Transferable Skills for Life and Professional Practice
20
Assessment Mark (Assessment marks are subject to ratification at the Exam Board. These comments and marks are to give feedback on module work and are for guidance only until they are confirmed. )
Late Submission Penalties (tick if
appropriate)
100%
Up to 1 week late (40% Max)
Over 1 week late (0%)
Level 4
In accordance with the Framework for Higher Education Qualifications, at the end of Level 4 students will be expected to have demonstrated knowledge of the basic underlying concepts and principles of a subject, and an ability to evaluate and interpret these within the context of that area of study. They should be able to present, evaluate and interpret qualitative and quantitative data in order to develop lines of argument and make sound judgements in accordance with basic theories and concepts of their subject(s) of study. They will have learned how to evaluate different approaches to solving problems, and will be able to communicate the results of their study/work accurately and reliably, and with structured and coherent arguments. They will be able to undertake further training and develop new skills within a structured and managed environment and will have the qualities and transferable skills necessary for employment requiring the exercise of some personal responsibility.
Level 4
FAIL
MARGINAL FAIL
SATISFACTORY
(3 rd / Pass)
GOOD
(2.2 / Pass)
VERY GOOD
(2.1 / Merit)
EXCELLENT
(1 st / Distinction)
EXCEPTIONAL
(1 st / Distinction)
Category
0-29%
30-39%
40-49%
50-59%
60-69%
70-84%
85-100%
Engagement with literature (including reading, referencing,
academic conventions and
academic honesty)
Little or no evidence of reading and/or reliance on inappropriate sources.
Views and findings mostly unsupported and non- authoritative.
Referencing conventions used incoherently or largely absent.
Poor engagement with essential reading. No evidence of wider reading. Reliance on inappropriate sources, and/or indiscriminate use of sources. Heavily reliant on information gained through class contact. Inconsistent and weak use of referencing.
Engagement with a limited range of mostly relevant and credible sources but with some reliance on information gained through class contact.
Some omissions and minor errors.
Referencing conventions evident though not always applied accurately or
consistently.
Engagement with an appropriate range of literature, including sources retrieved independently. Some over- reliance on texts rather than other sources.
Referencing may show minor inaccuracies or inconsistencies.
Engagement with a wide range of literature, including sources retrieved independently. Selection of relevant and credible sources. Generally sound referencing, with no/very few inaccuracies or inconsistencies.
Engagement with an extensive range of relevant and credible literature.
Consistently accurate application of referencing.
Exceptional engagement with an extensive range of relevant and credible literature. High- level referencing skills consistently applied.
Knowledge and understanding (Knowledge of the basic underlying concepts and
Major gaps in knowledge and understanding of the basic underlying concepts and
Gaps in knowledge of the basic underlying concepts and principles, with flawed or
Limited knowledge and understanding of the basic underlying concepts and
Knowledge of the basic underlying concepts and principles is accurate with a
Competent knowledge of the basic underlying concepts and principles.
Exhibits very
Excellent knowledge and understanding of the basic underlying concepts and
Exceptional, detailed knowledge and understanding of the basic
underlying
Level 4
FAIL
MARGINAL FAIL
SATISFACTORY
(3 rd / Pass)
GOOD
(2.2 / Pass)
VERY GOOD
(2.1 / Merit)
EXCELLENT
(1 st / Distinction)
EXCEPTIONAL
(1 st / Distinction)
Category
0-29%
30-39%
40-49%
50-59%
60-69%
70-84%
85-100%
principles of a
principles of the
superficial
principles within
good
good
principles of the
concepts and
subject.)
subject matter.
understanding.
the subject area.
understanding of
understanding.
subject.
principles
Inclusion of
Some significant
Some elements
the field of study
irrelevant
inaccuracies
may be missing.
but lacks depth
material.
and/or irrelevant
and/or breadth.
Substantial
material.
inaccuracies.
Cognitive and intellectual skills
(Evaluate underlying concepts and principles of a subject and interpret qualitative and quantitative data in order to develop lines of argument and make sound judgements.)
Wholly or almost wholly descriptive work. Little or no evaluation of the underlying concepts and principles.
Failure to develop arguments, leading to illogical or invalid judgements.
Minimal or no use of evidence to back up views. Write an appropriately structured academic report of 3,500 words, in which you apply recognised problem- solving tools and techniques used in health and social care settings. Choose one current issue and propose solutions to a work-based problem.
Largely descriptive work, with superficial evaluation of the underlying concepts and principles. Weak interpretation of data, flawed development of arguments and judgements.
Information accepted uncritically, uses generalised statements made with scant evidence and unsubstantiated opinions. Ideas sometimes illogical and contradictory.
Limited attempt at evaluation of the underlying concepts and principles, tending towards description.
Can interpret qualitative and quantitative data but with some errors. Some evidence to support emerging arguments and judgements but these may be underdeveloped or with a little inconsistency / mis- interpretation.
Good evaluation of the underlying concepts and principles. Can interpret qualitative and quantitative data, with minor errors.
An emerging ability to use evidence to support the argument.
Mostly valid arguments and logical judgements.
Sound evaluation of the underlying concepts and principles. Can interpret qualitative and quantitative data accurately.
Ability to devise arguments using evidence to make mostly appropriate and valid judgements.
Excellent evaluation of the underlying concepts and principles. Can interpret qualitative and quantitative data accurately and with some insight. Excellent ability to devise arguments using evidence and make appropriate and valid judgements.
Exceptional evaluation of the underlying concepts and principles based evidence.
Outstanding interpretation of qualitative and quantitative data.
Exceptional ability to devise arguments using evidence and make wholly appropriate and valid judgements.
Practical skills (Different approaches to
solving problems
in particular contexts.)
Limited or no use of taught, basic methods, materials, tools and/or techniques.
Little or no appreciation of the context of the application.
Rudimentary application of taught, basic methods, materials, tools and/or techniques but without consideration and
An adequate awareness and mostly appropriate application of basic methods, materials, tools and/or techniques.
A good and appropriate application of basic methods, materials, tools and/or techniques.
Clear appreciation of
A very good application of a range of basic methods, materials, tools and/or techniques.
Very good consideration of the context of
An advanced application of a range of taught, basic methods, materials, tools and/or techniques.
The context of the application is
Exceptional levels of application and deployment skills in particular practical contexts.
Outstanding identification of
Level 4
FAIL
MARGINAL FAIL
SATISFACTORY
(3 rd / Pass)
GOOD
(2.2 / Pass)
VERY GOOD
(2.1 / Merit)
EXCELLENT
(1 st / Distinction)
EXCEPTIONAL
(1 st / Distinction)
Category
0-29%
30-39%
40-49%
50-59%
60-69%
70-84%
85-100%
Very weak evidence of different approaches to problem-solving in particular contexts.
competence. Flawed appreciation of the context of the application. Weak evidence of different approaches to problem-solving in particular contexts.
Basic appreciation of the context of the application. Can identify problems in particular contexts and propose basic alternative approaches or solutions though there may be errors.
the context of the application. Good evidence of different approaches to problem-solving in particular contexts and proposes mostly appropriate solutions.
the application. Very good evidence of different approaches to problem-solving in particular contexts and proposes appropriate solutions.
well considered, and insightful.
Excellent evidence of different approaches to problem-solving in particular contexts and proposes appropriate solutions.
problems in particular contexts and formulation of wholly appropriate, thoughtful solutions / different approaches.
Transferable skills for life and professional practice
(Communicate the results of their study/work accurately and reliably, and with structured and coherent arguments; the qualities needed for employment requiring the exercise of some personal responsibility within a structured and managed environment.)
Work is poorly structured, disorganised, inaccurate and/or confusingly expressed. Very weak use of language and/or very inappropriate style. Failure to work effectively individual or as part of a group. Little or no evidence of the skills for employment requiring the exercise of some personal responsibility.
Work is poorly presented in a disjointed manner. It is loosely, and at times incoherently, structured, with information and ideas often poorly expressed.
Weak use of language and/or inappropriate style. Flawed approach to individual or group work, meeting only partial obligations to others. Limited evidence of the skills for employment requiring the
Mostly ordered presentation and structure in which relevant ideas / concepts are reasonably expressed. Work may lack coherence and/or accuracy in places. Can work as part of a group, meeting most obligations to others but perhaps with limited involvement in group activities. Demonstrates the basic skills for employment requiring the exercise of some personal responsibility, with some areas
Mostly coherent, organised and accurate work, in a suitable structure and is for the most part clearly expressed. Can work effectively independently and/or as part of a team, with clear contribution to group activities. Demonstrates the skills for employment requiring the exercise of some personal responsibility, with some areas of strength and some of minor weakness.
Work is accurate, coherent, fluent, well-structured and organised. Can work effectively independently and/or as part of a team, with very good contribution to group activities. Demonstrates very good skills for employment requiring the exercise of some personal responsibility, with just occasional minor weakness.
Work is coherent, very fluent and is presented professionally. Can work effectively independently and/or as part of a team, with an excellent contribution to group activities. Demonstrates excellent skills for employment requiring the exercise of some personal responsibility with an appetite for further development.
Work is accurate, exceptionally coherent, very fluent and presented well. Can work effectively independently and/or as part of a team, with an exceptional contribution to group activities. Demonstrates exceptional skills for employment requiring the exercise of some personal responsibility with an appetite for further development.
Level 4
FAIL
MARGINAL FAIL
SATISFACTORY
(3 rd / Pass)
GOOD
(2.2 / Pass)
VERY GOOD
(2.1 / Merit)
EXCELLENT
(1 st / Distinction)
EXCEPTIONAL
(1 st / Distinction)
Category
0-29%
30-39%
40-49%
50-59%
60-69%
70-84%
85-100%
exercise of some personal responsibility.
of minor weakness.
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